Terms and Conditions
In these Terms and Conditions, defined words are used and referred to below – these words have the following meaning
1.1. “CPA” means the Consumer Protection Act, 68 of 2008 and the Regulations, as amended;
1.2 “Merchant” means a third party who provides the services and products in exchange for a valid redemption code.
1.3 “Product(s) and services” means the specified goods and/or services described in the offer which are provided by a Merchant in exchange for a valid redemption code;
1.4 “Register” means entering your first name, last name, email address, city, selecting a username and password to create an account on the website;
1.5 “Offer(s)” and “Deals” means a prepaid deal which is subject to these Terms and Conditions, which, if bought by You, allows You to redeem / use it at a Merchant in exchange for services and products based on the terms and conditions of the deal;
1.6 “Terms and Conditions” means these Terms and Conditions;
1.7 “You” means the user of the Website and the buyer of deals;
1.8 “Us” and “We” means Deal4Royal Pty ltd a private company duly incorporated in accordance with the company laws of the Republic of South Africa acting as an agent on behalf of the Merchant;
1.9 “Website” means the Website located at http://www.deal4royals.com
1.10 “Coupon” means a discretionary discount provided by Deal 4 Royals, usually with a limited validity. Can be a fixed Rand value or percentage.
1.11 “Redemption Code” means a unique alphanumeric code that is issued by the Website’s automated system which is issued to Your registered email address once payment has been received. This unique code must be presented to the Merchant when making use of the Service
2.1 Please read these Terms and Conditions carefully. When registering an account with Us, You are required to agree to the Terms and Conditions. These Terms and Conditions are made between You and Us.
2.2 These Terms and Conditions are applicable when You access and use the Website.
2.3 You may not buy an offer / deal unless You accept these Terms and Conditions.
3. GENERAL TERMS
3.1 The content contained on this Website may be used by You for your own personal, non-commercial shopping and information purposes only.
3.2 To use the Website and to buy an Offer You must be 18 years old or over.
3.3 These Terms and Conditions are a written contract between You and Us and any other terms do not form part of our contract unless they are made in writing and signed by You and Us.
3.4 If any one or more provisions of these Terms and Conditions should become invalid, illegal or unenforceable in any respect under any law, such provision will be set apart from these Terms and Conditions, and the validity, legality and enforceability of the rest of the provisions will not in any way be affected.
3.5 These Terms and Conditions are governed by the laws of the Republic of South Africa.
3.6 Should We amend these Terms and Conditions, the Terms and Conditions which You read and agreed to, will be applicable. We may ask You to agree to the amended Terms and Conditions from time to time.
4. OUR RELATIONSHIP WITH YOU AND THE MERCHANT
4.1 We are an intermediary as defined in the CPA between You and the Merchant. This means that we represent the Merchant by offering and selling You the Deals
4.2 Company details of the intermediary are:
Deal4Royals pty ltd Trading as Deal4Royals
Business address – 78 William Road Norwood Johannesburg South Africa
4.3 The Products /Services will be supplied to You by the Merchant and not by Us.
4.4 If You have any problem with the Products /Services, You must take it up with the Merchant first. Should there be an unacceptable outcome you can then make contact with Deal4Royals to assist further.
5. BUYING A DEAL
5.1 You can make use of a credit or debit card, Instant Electronic Funds Transfer, Discovery Miles, Mobicred, Electronic Funds Transfer, or Deal4Royals credits when buying a Deal / Offer on the Website.
5.2 When You make use of a credit or debit card to buy Deals / Offers, your card details are transmitted by Secure Sockets Layer (SSL). At no time are your card details stored on our server.
5.3 We will send You an email with your valid Redemption Code after You have paid for it and it then becomes your property. The transaction between You and Us is then concluded in terms of the CPA.
6. REDEEMING AN OFFER / DEAL
6.1 Once You receive the valid redemption code by email, you must print the PDF out and take it with You to the Merchant on the day of your booking.
6.2 The redemption code will have additional information which you will need in order to make your booking.
6.3 When You go to the Merchant, You must present the printed redemption code to receive the Products / Services.
6.4 It is the Merchant’s responsibility to provide You with the Products / Services and, should You not be happy with the Products / Services after You have received them, you need to take this up with the merchant directly. In the case where a dispute of this nature is unresolved you can contact Deal4Royals for assistance. Deal4Royals cannot guarantee a satisfactory resolution as We are a third party agent only and cannot guarantee the delivery of services / products
6.5 If You want to redeem your code and the Merchant is unable to provide the Products / Services, You are entitled to a refund for the purchased offer / deal which must be requested from Deal4Royals. In instances where additional monies were paid directly to the merchant, you must request a refund from the merchant directly.
6.6 The Deal is not only redeemable by You but by any person who presents the redemption code to the Merchant. It is Your responsibility to keep the redemption code safe, and neither Deal4Royals nor the Merchant will be liable to compensate You or replace the deal should the redemption code be lost by You.
6.7 Merchants have their own applicable terms and conditions, in relation to the supply of the Products / Services and You must find out what those terms and conditions are before You redeem your code.
6.8 You may not copy the redemption code and try to redeem the same deal more than once.
6.9 You may not sell the offer / redemption code to any other person but You may give it away as a gift.
7. EXPIRY OF AN OFFER / DEAL
7.1 We act purely as the intermediary/agent, and the expiry date of each offer is determined by the Merchant.
7.2. The merchant and / or Deal4Royals reserves the right to change the validity of the offer at any time.
8.1 A valid refund request may be submitted to Deal4Royals in writing by emailing firstname.lastname@example.org. Please note that refunds WILL NOT be processed via telephone or live chat or any other messaging service other than the email address stipulated.
8.2. Refund requests must be sent from the registered email address/purchasers email address. The valid redemption code must be included with the email, along with the reason for the refund.
8.3. Should a redemption code show as being redeemed by the merchant, Deal4Royals reserves the right to withhold a refund unless the merchant confirms that the service / product was not delivered AND that the merchant’s terms and conditions for refund are met. The deal terms and conditions with regards validity and cancellation policies will apply.
8.4 Once an offer has expired as per the stated expiry date on the deal, it is the responsibility of the purchaser to request a refund within 2 weeks of the expiry date. If this deadline is not met no refunds will be issued. The onus lies with the purchaser to make use of the deal / redemption code within the stated validity period.
8.5 Payments made by credit or debit card will only be refunded back to the credit card In the case of an EFT a cash refund will be repaid to confirmed bank account details as provided by the purchaser in writing. You are entitled to request that refunds are converted to Deal4Royals credits, to a maximum value of R1,000 (one thousand Rand).
8.6 You may request to be refunded in Deal4Royals store credits. Please note that store credits, once loaded on your profile, can never be paid out to you in cash. Store credits retain their value, and can be used against the majority of our deals, with the exception of certain deals as stipulated on a case-by-case basis within the deal’s Nitty Gritty. Deal4Royals credits automatically expire after 6 months.
8.7 Requests for refunds, or cancellation of Deal4Royals membership are only actioned on receipt of an email from the registered email address. Deal4Royals will not accept verbal cancellations via telephone, voice note or any other non-email based application, nor will it accept written cancellations sent via Live Chat. Email email@example.com for all refund requests, or firstname.lastname@example.org for Club Deal4Royals membership cancellation requests.
9. ERRORS AND OMISSIONS
We are not liable for errors or omissions (for example incorrect pricing, values, contact information, changes in merchant business address et al). We will use reasonable endeavours to correct any errors or omissions as soon as possible after being notified of them. We reserve the right to change, modify, substitute, suspend or remove without notice any Deal, Redemption Code, Item, Services or information on the Site or forming part of the Services.
10. COUPONS AND DISCOUNTS
10.1. Deal4Royals will offer additional, ad hoc discounts in the form of coupons. A coupon code is supplied, and this code needs to be applied when checking out. Coupons can be offered as a fixed value coupon or percentage coupon.
10.2. Coupons are issued in Deal4Royals sole discretion and we are entitled at any time to correct, cancel or reject a Coupon for any reason (including without limitation where a Coupon has been distributed in an unauthorised manner). Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.
10.3 As a general rule, and unless specified otherwise on the specific Coupon itself:
each Coupon can only be used once;
only one Coupon can be used per order;
only one Coupon can be used on the website per person per promotion/campaign or as specified for that coupon offer ;
a Coupon must be used at check-out – it cannot be used later on existing orders; and
the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.
should you require a refund on the purchase where a coupon was applied, only the cash value paid at checkout will be refunded.
Coupons cannot be exchanged or refunded for cash or credit.
Once a promotional coupon has been applied and a purchase has been confirmed and completed, no refunds will be issued in order for a larger discount coupon (related to the same promotion) to be applied to the same deal.
Coupons cannot be used to pay for Club Daddy membership.
10.4 If for any reason a Coupon does not reflect in the final amount due from you at check-out, you can contact email@example.com to confirm if the Coupon is still valid. If Deal4Royals confirms that the Coupon is still valid and you have already placed your order, you can choose whether to cancel the order and place it again with the Coupon, or you can use the Coupon on your next order within the limitations of the specific Coupon’s terms and conditions.
11. THE WEBSITE
10.1 You agree not to infect the Website with any computer programming (such as a virus) that may damage, interfere with, delay or intercept any data or information on the Website and You agree to pay for any monetary or other loss we may incur as a result of such infection of the Website by You.
11.2 We may suspend the Website or any part thereof or close your account after giving notice to You if We determine that the Website is not being used by You in compliance with these Terms and Conditions.
11.3 We cannot guarantee that your use of the Website will always be uninterrupted or that it is free from becoming infected by viruses due to factors beyond our control.
11.4 Your access to the Website may sometimes be restricted due to repairs or maintenance of the Website. We will try to restore your access as soon as We reasonably can.
11.5 We cannot assume any responsibility for lack of functionality which is dependent on your browser or other third party software
12. INTELLECTUAL PROPERTY
12.1 The Website contains copyright and other intellectual property including logos and other graphics and multimedia works that are our property.
12.2 E-mail addresses, names, telephone numbers and fax numbers on the Website may not be incorporated into any database used for electronic marketing or similar purposes. The presentation of such details is not permission from Us to utilise same.
12.3 You may not, without our prior written consent, use our intellectual property or that of third parties for any purposes whatsoever.
13. FACTORS BEYOND OUR CONTROL
We will not be liable to You for any breach of our obligations under these Terms and Conditions where We are hindered or prevented from carrying out our obligations by any cause outside
our reasonable control, including by lightning, fire, flood, extremely severe weather, strike, lock-out, labour dispute, act of God, war, riot, civil commotion, explosion, malicious damage, failure of any telecommunications or computer system, compliance with any law, accident (or by any damage caused by any of such events).
14.1 Your private information required for registering an account on the Website will be kept in the strictest confidence by Us and will not be sold or made known to third parties.
14.2 We may electronically collect, store and use your:
name and surname;
non-personal browsing habits and click patterns;
preferences regarding Offers;
14.3 This information will only be used to do the following:
subject to your consent, to inform You of facts relating to your access and use of the Website;
subject to your consent, to inform You about Offers;
to compile non-personal statistical information about browsing habits, click-patterns and access to the Website subject to the conditions in clause 13.6 below; to verify your identity when transacting with Us.
14.4 Information detailed above is collected either electronically by using cookies or is provided voluntarily by you. You may determine cookie use independently through your browser settings.
14.5 We may collect, maintain, save, compile and share any information collected from You, subject to the following conditions:
We will not disclose your personal information unless you give us your permission thereto or unless required for the purposes of any legal process;
We may compile, use and share any information that does not relate to any specific individual;
We own and retain all rights to non-personal statistical information collected and compiled by Us;
We own and retain all rights to non-personal statistical information collected and compiled by Us online.
14.6 We cannot be held responsible for security breaches occurring on your electronic device (personal computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spy-ware that you may inadvertently have installed on your device.
14.7 We will send you regular communications via email with the hottest deals on fun things to do, see and experience in your city. Subscription to this email is free. Every email will have an ‘unsubscribe’ link to facilitate easy opt-out if you no longer want to receive the emails.
14.8 We review this policy from time to time, to ensure that it reflects how We use your information. The policy which was effective on the date You used the Website will be applicable so please ensure that You are familiar with any changes
14.9 In the event of any material change to this policy, We will announce the change either on the home page of the Website or by email.
15. CLUB Deal4Royals BENEFITS AND PARTNERSHIPS
15.1. Deal4Royals may from time to time offer additional benefit/s to Club Deal4Royals members, and therefore also reserves the right to terminate the aforementioned benefits without notice.
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